We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received please raise this with us. We have a procedure in place which details how we handle complaints. This is available on request from any of our offices.
The person with overall responsibility for complaints handling is our Client Care Manager – Mr Saudul Haq. However, your complaint may be processed in the first instance by another member of our complaints handling team. Please forward any complaint that you have in writing to firstname.lastname@example.org or hand your complaint to any member of our staff. Please ensure that it is clearly marked as a complaint so that it is forwarded to the correct department.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).
The contact details of the Legal Ombudsman are:-
PO Box 6806,
Telephone – 0300 555 0333
Email – email@example.com
We would like to make you aware of key information regarding procedures in relation to making a complaint with the Legal Ombudsman:
Normally, you will need to bring a complaint to the Legal Ombudsman (www.legalombudsman.org.uk.) within six years from the date of act/omission and three years from the date complainant should reasonably have known there were grounds for complaint.
The Legal Ombudsman accepts complaints from prospective clients, who could reasonably have expected to receive a service, but were refused on the grounds of discrimination, for example, or who were unreasonably offered a service they did not want.
You may also be able to seek redress from our regulator, the Solicitors Regulation Authority.